- Ground-up customer support development
- CRM adoption and management
- CS metrics and Omni-channel management
- BPO management and contract negotiations
- Market expansion
- Billing and account management
- Subscription management
- Order and fulfillment systems
- Inventory systems and prioritization
- Reverse logistics and recall
- AV & ID validation
- Account fraud management
- Chargeback mitigation
- Crisis communications
- Site-down emergency management
- Regulatory audit preparation
- Quality systems implementation and development
- Controlled document creation
- Change management and process improvement
- Compliance operations and strategy
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