Customer Service

  • Ground-up customer support development
  • CRM adoption and management
  • CS metrics and Omni-channel management
  • BPO management and contract negotiations
  • Market expansion

Ecommerce Operations

  • Billing and account management
  • Subscription management
  • Order and fulfillment systems
  • Inventory systems and prioritization
  • Reverse logistics and recall

Fraud & Risk

  • AV & ID validation
  • Account fraud management
  • Chargeback mitigation
  • Crisis communications
  • Site-down emergency management

Quality & Compliance

  • Regulatory audit preparation
  • Quality systems implementation and development
  • Controlled document creation
  • Change management and process improvement
  • Compliance operations and strategy